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CCBill had an issue (the 13th) - if your profile hasn't already been updated for a support payment from then, I have now refunded the transaction(s) - and ask that you do another transaction.
I am sorry about the inconvenience! (You might want to wait a day or two to see the refund on your account)
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You might find a dad or son if you create a profile - select 'New profile' in the menu to the left
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